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HCCI Concerned That Reform Of The Home Care Sector Is Too Slow

As the homecare worker recruitment crisis deepens and waiting lists lengthen HCCI urges the Government to leverage adaptability & pace of private providers

HCCI outlined various initiatives that Government has committed to but where the pace of progress is extremely slow:

  • Statutory Home Support Scheme due to be implemented in 2023 which seems unlikely now as the opening of the National Home Support Office has been delayed to Q3/Q4 this year
  • Cross Departmental Workforce Advisory Group is due to return recommendations to Minister Butler by September 2022
  • Pandemic Bonus for carers the latest timeline from the Department is payment within 4-6 weeks (from now). We sincerely hope this won’t be missed as it is affecting staff morale.

15 June 2022, Dublin: Home and Community Care Ireland (HCCI), the organisation representing private home care providers, is concerned that reform of the home care sector is progressing far too slowly. HCCI stressed that sector reform needs to happen at a much faster pace within both the Government and the HSE to ensure people get the support they need to stay living at home and that the Statutory Home Support Scheme will be implemented next year as promised by the Government.

HCCI is urging Government to leverage the adaptability and pace the private sector can bring to the sector, as highlighted in publicly available data1 compiled by HCCI. This data shows a correlation between communities where a higher proportion of home care is delivered by private providers or non-profits in terms of shorter waiting lists and successfully delivering the targeted number of care hours. The data suggests that using private and nonprofit providers substantially increases capacity

Joseph Musgrave, CEO, HCCI, “Progress is at a snail’s pace. Whilst there has been a range of plans to develop certain elements of the sector, progress in implementing these have been limited and home care has not always been a priority within the HSE and across Government. This must change. Appropriate engagement and support for Minister Butler’s initiatives from other ministers and key stakeholders in Government is critical to move the agenda forward at pace. Failure to do so will create some real challenges to the sustainability of these vital services for our most vulnerable.”

Homecare Worker

In February HCCI stated that home care was amid the most acute recruitment crisis ever experienced in the sector’s history and there has been little improvement since.

Joseph Musgrave, CEO, HCCI said, “The Government says that it supports a ‘home first’ policy but its actions, or lack of, says the opposite. Our providers are still experiencing significant challenges recruiting carers and clients are facing lengthy waiting lists2 for a home carer. We need the Government to prioritise home care so that our older and more vulnerable citizens can get the support they need to stay in their own homes and communities. To give one example of reform urgently needed – while nursing homes and hospitals are permitted to recruit carers from non-European Economic Area countries, home care providers are prohibited from doing so. This is despite the EU endorsing migrant workers as being crucial to the care sector. We urgently need this legislation changed before waiting lists grow any longer.”

“Another example of home care being put to the bottom of the list is the ongoing delay in paying the Pandemic Bonus to home carer workers. This is affecting morale of home carers, who do so much day in day out in every community across the country. We sincerely hope that this will be paid within 4-6 weeks as promised by the Minister.”

HCCI has suggested workable solutions to the home care recruitment crisis:

  1. Recognition and Career Progression: There should be a graded career structure in home care so that care workers can advance their careers and benefit from the rewards of taking on increased responsibilities that follows in other lines of work. HCCI would like Minister Butler’s Cross-Departmental Workforce Advisory Group to make interim recommendations on the recruitment crisis this month at the latest to inform Budget 2023.
  1. Access to the Sector: There should be more training options for home care workers, with earn-as you-learn models such as apprenticeships. As well as allowing non-European Economic Area workers in join the home care sector HCCI says that changes should be made to social welfare entitlements to allow home care workers to take on additional hours without fear of losing their medical card or other such supports.
  1. Pay & Conditions: HCCI believes that home care workers should be paid a minimum of the living wage and that this should be included as a condition of the next Home Care Tender. HSE sets the conditions of the market. That carers do not receive payment for travel, except in rare circumstances, results from the current procurement practice.

The Government has committed to implementing the Statutory Home Support Scheme in 2023. Urgent action is needed if that deadline is to be met.

Publication Details

Publisher

Home & Community Care in Ireland

Type

Briefing Notes

Date of Publication

June 15, 2022

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Teresa McNally

HCCI Board Member

CEO of Irish HomeCare

Teresa is the CEO of Irish HomeCare, a leading national homecare provider in Ireland. As a Registered General Nurse with over 20 years of experience in the health and social care sector, Teresa has held various clinical and leadership roles across acute, residential, and community services in both Ireland and the UK. Her clinical background fuels her deep passion for the ongoing development of healthcare services, with a commitment to ensuring that home care remains at the forefront, while continuously enhancing workforce skills and capabilities to support future health and social care needs within local communities.

Teresa firmly believes that our people are at the heart of our health services and is a strong advocate for our workforce, embodying compassion in both care and leadership. In addition to her Board role at HCCI, she chairs the HCCI Disability and Community Care Committee and serves as a Board Member for the Royal College of Surgeons Faculty of Nursing and Midwifery, further enriching her contributions to the field.

Samantha Rayner

HCCI Board Member

Chief Operations Officer of Virtue Integrated Care

Samantha Rayner is Chief Operations Officer with Virtue Integrated Care and leads the Home Care division of the company which includes Danu Home Care, Be Independent Home Care and Heritage Home Care.   

She has extensive Irish Health Care experience in senior roles across Operations, Project Management and Corporate Services. She was formally HSE national lead for Residential Care Services for Older Persons, Intermediate Care and Discharge Planning and Community Services including Day Care, Housing with Supports and Meals on Wheels.  

She has a BA in Health Services Management and Economics and is a trained Business and Executive Coach.

Dionne O'Mahony

Communications Officer

Dionne joined the HCCI team in early 2024 as Policy and Communications Officer. Dionne has an undergraduate degree in Commerce and Spanish, and a master’s in International Public Policy and Diplomacy, both from University College Cork.

Before starting at HCCI, Dionne completed an internship at the Electoral Commission and lived in Spain improving her Spanish. 

Jamie Farrelly

Policy & Advocacy Lead

Jamie Farrelly joined HCCI in 2021 and was promoted to Policy & Communications Manager in December 2022. He has BA in Politics & Economics from Maynooth University, an MA in Public Affairs and Political Communications from Technical University Dublin and a Post
Graduate Certificate in Healthcare Innovation from Trinity College Dublin. From 2022 to 2024, Jamie was Club Secretary for the Dublin Devils FC and advocated for LGBTQ+ inclusion in sport across national TV & Radio.

Anne Fleming

Finance Officer

Anne is the Finance Officer for the organisation and is responsible for the daily running of the Finance Department. She spent fifteen years in branch banking with AIB Bank and is CPA qualified. She also holds a diploma in Forensic Accounting.

Tracy Fitzgerald

Garda Vetting Administrator

Tracy is HCCI’s Garda Vetting Administrator.  Her role focuses on processing Garda Vetting for our members and non-members, ensuring that home care workers can begin their role as fast as possible.

Tracey started in the healthcare business as a home care worker, going on to complete the full QQI level 5 in Community healthcare services. She has worked her way up in various areas within the home care sector, before starting in HCCI in November 2023.

Paul Kelly

Member Relations Lead

Paul is the Member Relations Lead at HCCI. Having joined HCCI in March 2020, Paul manages the Garda Vetting service and is responsible for bringing new members into the organisation.

Paul has over 20 years supervisory management experience in manufacturing/logistics and
purchasing. Outside of work, he has ten years volunteer experience with local grassroots football club as secretary and treasurer. Paul has represented Ireland in tenpin bowling at junior and senior level for over ten years, but now spends any spare time playing golf.

David McKone

HCCI Director

Managing Director of Right at Home Ireland

David established Right at Home in 2013, having acquired the master franchise licence for Ireland from the organisation’s international headquarters in the USA.  Since 2013, David has grown Right at Home successfully, with current franchise offices operating in Galway, Cork, Kildare, Dublin and South Dublin / Wicklow Areas – covering five CHO’s across the country.  Prior to establishing Right At Home Ireland, David worked in the IT sector and ran his own IT company, supporting large construction and NGO projects.

Collette Gleeson

HCCI Board Member

Managing Director of Comfort Keepers Homecare Ireland & Elevation Training

With over 20 years’ experience across the public, not for profit and private sectors in hospital, home, palliative, and disability services, Collette has dedicated her professional life to providing person centred, ethical, technological, and strategic services through the lens of quality and value-based people leadership. She is deeply passionate about the important role Health and Social Care services play in all our lives and has focused on contributing at a local, national, and international level on the development of services, governance, digital transformation, and people development to advance the sector in the delivery of choice and to help shape the future of services. 

She holds an MBA in Technology and Management, BA in HR and Diplomas in Risk Management and Coaching.

Kieran Hallinan

HCCI Board Member

Managing Director of Bluebird Care Northeast

Kieran Hallinan is the Managing Director of Bluebird Care Northeast and a Chartered Member of the Institution of Occupational Safety and Health (CMIOSH).

With over 20 years of experience in health and safety management, Kieran has led Bluebird Care Northeast since 2011, ensuring top-tier homecare services across the North East Region. His expertise includes risk management, environmental compliance, quality improvement, and business strategy, making him a leader in the healthcare sector. He previously held management roles at Siemens Energy and SISK Group. 

He holds an MSc in Occupational Health, BSc in Environmental Science and Diplomas in Further Education and Coaching.

Ryan Williams LLB MSSC

HCCI Board Member

Chief People Officer with Connected Health

Ryan is a founding shareholder, Director and Chief People Officer with Connected Health. Connected Health is one of Ireland’s largest Homecare providers employing some 1800 staff across the Island. Connected Health delivers over 6 million individual care visits per year and is leading the charge across both service and product innovation within the home and additional health and social care settings. Ryan is also a Director and Co-Founder of Conscia Talent delivering outsourced talent and consultancy services to clients across Ireland, UK and EMEA. Ryan is a serial angel investor in local high growth SME’s and is the Founder and Lead investor at the AMP Business Incubator in Derry.

Ryan holds an LLB and MSSC in Criminology, both from Queens University Belfast. Ryan is a former President of Queens Law Society and non-Executive Director of the Western Health and Social Services Board. Ryan is a multiple Ironman, distinctly average Triathlete and open water swimmer, having twice swam from Asia to Europe raising much needed resources for his chosen charity the Sunshine Foundation Romania.

Michael Wright

HCCI Board Member

Director of Growth at Dovida

Michael Wright opened the first private home care business in County Tipperary in 2008, opening Ireland’s 12th Dovida (fka Home Instead Ireland) office in Thurles. Having ran a highly successful franchise business for 11 years, providing services to private clients and HSE older persons and disability funded service users, Michael sold his franchise back to Dovida corporate.

As Dovida’s new Director of Public Affairs, Michael developed Dovida’s public affairs strategy and successfully co-ordinated activity between private and not-for-profit home care organisations. Michael then worked as Dovida’s Director of Sales where he developed its private Live-in Care business before moving to the role as Director of Corporate Operations. With only one Dovida franchise office remaining in Ireland, Dovida no longer considers itself a franchise organisation and Michael now leads on growth across Dovida’s Irish business.

Prior to joining Dovida, Michael enjoyed a career in sales management in the pharmaceutical and clinical nutrition sectors in the UK and Ireland. Michael lives in Co. Limerick.

Joseph Musgrave

HCCI Chief Executive