HCCI Home Care Data Series – The Waiting List Issue

Introducing the HCCI Home Care Data Series

As the representative body for home care providers, Home & Community Care Ireland (HCCI) is launching a new series of quarterly reports to make data from the home care sector more accessible for service users, families, policymakers, researchers and the media. Each quarter, HCCI will release the latest key data from the home care sector. Over time, HCCI will build a comprehensive databank containing data on a range of home care metrics, allowing people to understand the state of the home care sector, study trends and understand where the home care sector is succeeding and where it is struggling.

This Issue: Home Care Waiting Lists – 2021 to 2022

This issue focuses on HSE Home Support waiting lists, featuring changes between the beginning of 2021 and the end of 2022, waiting list data for each month in each Community Healthcare Organisation (CHO) & Local Health Office (LHO) and a series of graphs and tables that visualise the data.

Key points:

  • The waiting list for people in need of a carer is 6,673 as of December 2022, a 25% increase since the end of December 2021.
  • The waiting list for funding for home care has effectively been eliminated, with 7 people waiting at the end of December 2022, compared to 474 in December 2021 and 2,144 in January 2021.
  • CHO 4 (Cork/Kerry) now has the highest waiting list of people in need of a home carer in Ireland at 1,501.
  • CHO 9 (North Dublin) continues to have the lowest waiting list at 127.

Comparing 2022 to 2021

Between December 2021 and December 2022, the number of people waiting for a home care worker increased by 1,351 or 25%. This serves as evidence that demand for home care remains strong. The recruitment crisis for both private home care providers and the HSE continues unabated. Table 1 shows the clear trend toward increasing waiting lists figures. This should serve as a warning as to what will happen to waiting lists in 2023 if measures to address capacity within the sector are not implemented.

Only two CHOs, 2 (-16%) & 5 (-31%) saw a reduction in waiting list numbers. CHO 5’s 31% reduction comes from a high base (1,521 in 2021 vs 1,043 in 2022). Waiting lists are measured as a percentage of over 65 year olds within each CHO to add context to waiting list data. On a national level 1.06% of over 65s are waiting for home care. For CHO 5 (South East), 1.43% of over 65s are waiting for care, the second highest after CHO 4 (Kerry, Cork – more on this CHO below).

Likewise, CHO 7 (South Dublin/Wicklow) had the highest increase of 173%. Putting that into context – the high increase comes from a low base in 2021. This meaning that 0.74% of older people there are waiting for home care which is below the national average.

CHO 9 (North Dublin) is comfortably the best performer. With 127 people, or 0.21% of over 65s on the waiting list at the end of December 2022.

CHO 4 (Cork/Kerry) have the highest waiting list, with 1,501 people waiting, accounting for 22% of the national waiting list. Table 3 breaks down the waiting list figures in each LHO across 2021 and 2022, showing a steep rise in the South Lee and Kerry LHOs beginning around Summer 2022.

Waiting List for Home Support Funding

Data from table 4 shows that there is effectively no waiting list for home care funding anymore. Prior to 2020, the waiting list for funding was significantly higher than the waiting list for a carer. This changed after the onset of Covid-19 when the Government delivered additional funding for home care, which continued into Budget’s 21, 22 & 23. Waiting lists are now no longer because of a lack of funding. But rather a lack of supply of home care workers.

How Long are People Waiting for Home Care?

In short, we don’t know. The HSE do not collect this data nationally. When asked about the rationale for this in a PQ by Colm Burke, TD, the HSE said:

“At present, activity data in relation to the average length of waiting time is
not collated nationally. While this information may be available locally, it
would take considerable resources to collate this nationally. By their very
nature, Home Support waiting lists reflect a point in time. Given the finite
resources available within Home Support services, waiting list management
processes must take into account the HSEs prioritisation procedures, wherein
those whose clinically assessed needs are greater than others, are prioritised
for service. In light of these parameters, providing an average time frame a
person remains on the waiting list would ultimately provide an inaccurate
view of the Home Support waiting list in its totality.” (PQ 5660/23).

Conclusion

Waiting Lists in brief (As of end of December 2022):

  • Waiting list (carer): 6,673
  • Waiting list (funding): 7
  • Waiting list (carer) increase since Dec 21: + 1,351 (+25%)
  • Waiting list (funding) decrease since Dec 21: – 467 (-99%)
  • Highest waiting list: CHO 4 (Cork/Kerry) 1,501
  • Lowest waiting list: CHO 9 (North Dublin) 127
  • Biggest increase since Dec 21: CHO 4 (Cork/Kerry) +705
  • Biggest decrease since Dec 21: CHO 5 (South East) – 478

The HCCI Data Series aims to make home care sector data accessible. To inform readers about trends, successes and problem areas. This issue focused on waiting lists, showing a clear trend toward high waiting lists in nearly every area of the country. It illustrates the impact that the recruitment and workforce capacity problems are having on the home sector at a critical time. As the Government enters the implementation phase of the Cross-Department Strategic Workforce Advisory Group. The trends highlighted here should reinforce the importance of releasing capacity into the sector.

HCCI will build on the data outlined here to continually monitor waiting list trends and introduce new data to inform those interested in the state of the home care sector in Ireland.

Below is a graph that compares waiting lists in every CHO and a table showing the waiting list for a home care worker in each CHO and LHO across 2021 and 2022.

Publication Details

Publisher

Home & Community Care in Ireland

Type

Data Series

Date of Publication

March 2, 2023

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Teresa McNally

HCCI Board Member

CEO of Irish HomeCare

Teresa is the CEO of Irish HomeCare, a leading national homecare provider in Ireland. As a Registered General Nurse with over 20 years of experience in the health and social care sector, Teresa has held various clinical and leadership roles across acute, residential, and community services in both Ireland and the UK. Her clinical background fuels her deep passion for the ongoing development of healthcare services, with a commitment to ensuring that home care remains at the forefront, while continuously enhancing workforce skills and capabilities to support future health and social care needs within local communities.

Teresa firmly believes that our people are at the heart of our health services and is a strong advocate for our workforce, embodying compassion in both care and leadership. In addition to her Board role at HCCI, she chairs the HCCI Disability and Community Care Committee and serves as a Board Member for the Royal College of Surgeons Faculty of Nursing and Midwifery, further enriching her contributions to the field.

Samantha Rayner

HCCI Board Member

Chief Operations Officer of Virtue Integrated Care

Samantha Rayner is Chief Operations Officer with Virtue Integrated Care and leads the Home Care division of the company which includes Danu Home Care, Be Independent Home Care and Heritage Home Care.   

She has extensive Irish Health Care experience in senior roles across Operations, Project Management and Corporate Services. She was formally HSE national lead for Residential Care Services for Older Persons, Intermediate Care and Discharge Planning and Community Services including Day Care, Housing with Supports and Meals on Wheels.  

She has a BA in Health Services Management and Economics and is a trained Business and Executive Coach.

Dionne O'Mahony

Policy & Communications Officer

Dionne joined the HCCI team in early 2024 as Policy and Communications Officer. Dionne has an undergraduate degree in Commerce and Spanish, and a master’s in International Public Policy and Diplomacy, both from University College Cork.

Before starting at HCCI, Dionne completed an internship at the Electoral Commission and lived in Spain improving her Spanish. 

Jamie Farrelly

Policy & Communications Manager

Jamie Farrelly joined HCCI in 2021 and was promoted to Policy & Communications Manager in December 2022. He has BA in Politics & Economics from Maynooth University, an MA in Public Affairs and Political Communications from Technical University Dublin and a Post
Graduate Certificate in Healthcare Innovation from Trinity College Dublin. From 2022 to 2024, Jamie was Club Secretary for the Dublin Devils FC and advocated for LGBTQ+ inclusion in sport across national TV & Radio.

Anne Fleming

Finance Officer

Anne is the Finance Officer for the organisation and is responsible for the daily running of the Finance Department. She spent fifteen years in branch banking with AIB Bank and is CPA qualified. She also holds a diploma in Forensic Accounting.

Tracy Fitzgerald

Liaison Officer

Tracy is HCCI’s Liaison officer between HCCI and Garda national vetting bureau (GNVB). Her role focuses on processing Garda Vetting for our members and non-members, ensuring that home care workers can begin their role as fast as possible.

Tracey started in the healthcare business as a home care worker, going on to complete the full QQI level 5 in Community healthcare services. She has worked her way up in various areas within the home care sector, before starting in HCCI in November 2023.

Paul Kelly

Garda Vetting & Member Relations Manager

Paul is the Garda Vetting & Member Relations Manager at HCCI. Having joined HCCI in March 2020, Paul manages the Garda Vetting service and is responsible for bringing new members into the organisation.

Paul has over 20 years supervisory management experience in manufacturing/logistics and
purchasing. Outside of work, he has ten years volunteer experience with local grassroots football club as secretary and treasurer. Paul has represented Ireland in tenpin bowling at junior and senior level for over ten years, but now spends any spare time playing golf.

David McKone

HCCI Director

Managing Director of Right at Home Ireland

David established Right at Home in 2013, having acquired the master franchise licence for Ireland from the organisation’s international headquarters in the USA.  Since 2013, David has grown Right at Home successfully, with current franchise offices operating in Galway, Cork, Kildare, Dublin and South Dublin / Wicklow Areas – covering five CHO’s across the country.  Prior to establishing Right At Home Ireland, David worked in the IT sector and ran his own IT company, supporting large construction and NGO projects.

Collette Gleeson

HCCI Board Member

Managing Director of Comfort Keepers Homecare Ireland & Elevation Training

With over 20 years’ experience across the public, not for profit and private sectors in hospital, home, palliative, and disability services, Collette has dedicated her professional life to providing person centred, ethical, technological, and strategic services through the lens of quality and value-based people leadership. She is deeply passionate about the important role Health and Social Care services play in all our lives and has focused on contributing at a local, national, and international level on the development of services, governance, digital transformation, and people development to advance the sector in the delivery of choice and to help shape the future of services. 

She holds an MBA in Technology and Management, BA in HR and Diplomas in Risk Management and Coaching.

Kieran Hallinan

HCCI Board Member

Managing Director of Bluebird Care Northeast

Kieran Hallinan is the Managing Director of Bluebird Care Northeast and a Chartered Member of the Institution of Occupational Safety and Health (CMIOSH).

With over 20 years of experience in health and safety management, Kieran has led Bluebird Care Northeast since 2011, ensuring top-tier homecare services across the North East Region. His expertise includes risk management, environmental compliance, quality improvement, and business strategy, making him a leader in the healthcare sector. He previously held management roles at Siemens Energy and SISK Group. 

He holds an MSc in Occupational Health, BSc in Environmental Science and Diplomas in Further Education and Coaching.

Ryan Williams LLB MSSC

HCCI Board Member

Chief People Officer with Connected Health

Ryan is a founding shareholder, Director and Chief People Officer with Connected Health. Connected Health is one of Ireland’s largest Homecare providers employing some 1800 staff across the Island. Connected Health delivers over 6 million individual care visits per year and is leading the charge across both service and product innovation within the home and additional health and social care settings. Ryan is also a Director and Co-Founder of Conscia Talent delivering outsourced talent and consultancy services to clients across Ireland, UK and EMEA. Ryan is a serial angel investor in local high growth SME’s and is the Founder and Lead investor at the AMP Business Incubator in Derry.

Ryan holds an LLB and MSSC in Criminology, both from Queens University Belfast. Ryan is a former President of Queens Law Society and non-Executive Director of the Western Health and Social Services Board. Ryan is a multiple Ironman, distinctly average Triathlete and open water swimmer, having twice swam from Asia to Europe raising much needed resources for his chosen charity the Sunshine Foundation Romania.

Michael Wright

HCCI Board Member

Director of Corporate Operations at Home Instead Ireland

Michael Wright opened the first private home care business in County Tipperary in 2008, opening Ireland’s 12th Irish Home Instead office in Thurles. Having ran a highly successful franchise business for 11 years, providing services to private clients and HSE older persons and disability funded service users, Michael sold his franchise back to Home Instead corporate.

As Home Instead’s new Director of Public Affairs, Michael developed Home Instead’s public affairs strategy and successfully co-ordinated activity between private and not-for-profit home care organisations. Michael then worked as Home Instead’s Director of Sales where he developed Home Instead’s private Live-in Care business before moving to his current role as Director of Corporate Operations. With only one Home Instead franchise office remaining in Ireland, Home Instead no longer considers itself a franchise organisation and Michael leads on growth across Home Instead’s Irish business.

Prior to joining Home Instead, Michael enjoyed a career in sales management in the pharmaceutical and clinical nutrition sectors in the UK and Ireland. Michael lives in Co. Limerick.

Joseph Musgrave

HCCI Chief Executive