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Understand what you are entitled to as a home care support receiver and/or carer.
Home Care Tax Relief
Tax relief of up to 40% of the cost of private home care is available in Ireland. You can find more information at citizens information or alternatively, you can contact a home care provider who will be happy to help you through the process.
Rights & Entitlements to Home Care
HSE Home Support is not a statutory service, meaning you have no legal right or entitlement to state funded home care.
You do have a legal entitlement to nursing home care through the Nursing Home Support Scheme (aka the Fair Deal Scheme).
HCCI are campaigning for people who need it to have a legal entitlement to home care through the Statutory Home Support Scheme.
Regulation
Home care is not regulated by HIQA. Legislation to regulate home care providers is currently in development.
Approved Providers delivering a HSE home care package are required to meet a number of quality standards including staff training and competency, reliability, response time, complaints management and auditing.
All Providers must undertake a robust independent audit before being accepted as a member of HCCI.
Safeguarding and Complaints
You have the right to complain if you are unhappy with your home care or if you have feedback on your care.
If an Approved Provider if delivering your care, you should contact them first, either through your home care worker or by contacting your Provider’s local office. Approved Providers must provide you with contact information if you wish to make a complaint.
If you are not satisfied with the response or if the HSE deliver your care and you wish to make a complaint or give feedback, you have a number of options:
If you are not satisfied with the HSE complaints procedure, you can complain to the Ombudsman.
3rd Floor, Ormond Building,
31-36 Ormond Quay Upper,
Dublin 7,
D07 EE37
3rd Floor, Ormond Building,
31-36 Ormond Quay Upper,
Dublin 7,
D07 EE37
©HCCI, 2024
Home & Community Care in Ireland. Registration No. 452714
Teresa is the CEO of Irish HomeCare, a leading national homecare provider in Ireland. As a Registered General Nurse with over 20 years of experience in the health and social care sector, Teresa has held various clinical and leadership roles across acute, residential, and community services in both Ireland and the UK. Her clinical background fuels her deep passion for the ongoing development of healthcare services, with a commitment to ensuring that home care remains at the forefront, while continuously enhancing workforce skills and capabilities to support future health and social care needs within local communities.
Teresa firmly believes that our people are at the heart of our health services and is a strong advocate for our workforce, embodying compassion in both care and leadership. In addition to her Board role at HCCI, she chairs the HCCI Disability and Community Care Committee and serves as a Board Member for the Royal College of Surgeons Faculty of Nursing and Midwifery, further enriching her contributions to the field.
Samantha Rayner is Chief Operations Officer with Virtue Integrated Care and leads the Home Care division of the company which includes Danu Home Care, Be Independent Home Care and Heritage Home Care.
She has extensive Irish Health Care experience in senior roles across Operations, Project Management and Corporate Services. She was formally HSE national lead for Residential Care Services for Older Persons, Intermediate Care and Discharge Planning and Community Services including Day Care, Housing with Supports and Meals on Wheels.
She has a BA in Health Services Management and Economics and is a trained Business and Executive Coach.
Dionne joined the HCCI team in early 2024 as Policy and Communications Officer. Dionne has an undergraduate degree in Commerce and Spanish, and a master’s in International Public Policy and Diplomacy, both from University College Cork.
Before starting at HCCI, Dionne completed an internship at the Electoral Commission and lived in Spain improving her Spanish.
Jamie Farrelly joined HCCI in 2021 and was promoted to Policy & Communications Manager in December 2022. He has BA in Politics & Economics from Maynooth University, an MA in Public Affairs and Political Communications from Technical University Dublin and a Post
Graduate Certificate in Healthcare Innovation from Trinity College Dublin. From 2022 to 2024, Jamie was Club Secretary for the Dublin Devils FC and advocated for LGBTQ+ inclusion in sport across national TV & Radio.
Anne is the Finance Officer for the organisation and is responsible for the daily running of the Finance Department. She spent fifteen years in branch banking with AIB Bank and is CPA qualified. She also holds a diploma in Forensic Accounting.
Tracy is HCCI’s Liaison officer between HCCI and Garda national vetting bureau (GNVB). Her role focuses on processing Garda Vetting for our members and non-members, ensuring that home care workers can begin their role as fast as possible.
Tracey started in the healthcare business as a home care worker, going on to complete the full QQI level 5 in Community healthcare services. She has worked her way up in various areas within the home care sector, before starting in HCCI in November 2023.
Paul is the Garda Vetting & Member Relations Manager at HCCI. Having joined HCCI in March 2020, Paul manages the Garda Vetting service and is responsible for bringing new members into the organisation.
Paul has over 20 years supervisory management experience in manufacturing/logistics and
purchasing. Outside of work, he has ten years volunteer experience with local grassroots football club as secretary and treasurer. Paul has represented Ireland in tenpin bowling at junior and senior level for over ten years, but now spends any spare time playing golf.
David established Right at Home in 2013, having acquired the master franchise licence for Ireland from the organisation’s international headquarters in the USA. Since 2013, David has grown Right at Home successfully, with current franchise offices operating in Galway, Cork, Kildare, Dublin and South Dublin / Wicklow Areas – covering five CHO’s across the country. Prior to establishing Right At Home Ireland, David worked in the IT sector and ran his own IT company, supporting large construction and NGO projects.
With over 20 years’ experience across the public, not for profit and private sectors in hospital, home, palliative, and disability services, Collette has dedicated her professional life to providing person centred, ethical, technological, and strategic services through the lens of quality and value-based people leadership. She is deeply passionate about the important role Health and Social Care services play in all our lives and has focused on contributing at a local, national, and international level on the development of services, governance, digital transformation, and people development to advance the sector in the delivery of choice and to help shape the future of services.
She holds an MBA in Technology and Management, BA in HR and Diplomas in Risk Management and Coaching.
Kieran Hallinan is the Managing Director of Bluebird Care Northeast and a Chartered Member of the Institution of Occupational Safety and Health (CMIOSH).
With over 20 years of experience in health and safety management, Kieran has led Bluebird Care Northeast since 2011, ensuring top-tier homecare services across the North East Region. His expertise includes risk management, environmental compliance, quality improvement, and business strategy, making him a leader in the healthcare sector. He previously held management roles at Siemens Energy and SISK Group.
He holds an MSc in Occupational Health, BSc in Environmental Science and Diplomas in Further Education and Coaching.
Ryan is a founding shareholder, Director and Chief People Officer with Connected Health. Connected Health is one of Ireland’s largest Homecare providers employing some 1800 staff across the Island. Connected Health delivers over 6 million individual care visits per year and is leading the charge across both service and product innovation within the home and additional health and social care settings. Ryan is also a Director and Co-Founder of Conscia Talent delivering outsourced talent and consultancy services to clients across Ireland, UK and EMEA. Ryan is a serial angel investor in local high growth SME’s and is the Founder and Lead investor at the AMP Business Incubator in Derry.
Ryan holds an LLB and MSSC in Criminology, both from Queens University Belfast. Ryan is a former President of Queens Law Society and non-Executive Director of the Western Health and Social Services Board. Ryan is a multiple Ironman, distinctly average Triathlete and open water swimmer, having twice swam from Asia to Europe raising much needed resources for his chosen charity the Sunshine Foundation Romania.
Michael Wright opened the first private home care business in County Tipperary in 2008, opening Ireland’s 12th Irish Home Instead office in Thurles. Having ran a highly successful franchise business for 11 years, providing services to private clients and HSE older persons and disability funded service users, Michael sold his franchise back to Home Instead corporate.
As Home Instead’s new Director of Public Affairs, Michael developed Home Instead’s public affairs strategy and successfully co-ordinated activity between private and not-for-profit home care organisations. Michael then worked as Home Instead’s Director of Sales where he developed Home Instead’s private Live-in Care business before moving to his current role as Director of Corporate Operations. With only one Home Instead franchise office remaining in Ireland, Home Instead no longer considers itself a franchise organisation and Michael leads on growth across Home Instead’s Irish business.
Prior to joining Home Instead, Michael enjoyed a career in sales management in the pharmaceutical and clinical nutrition sectors in the UK and Ireland. Michael lives in Co. Limerick.
Joseph was appointed Chief Executive of HCCI in September 2018. He also serves as a Director of the Board.
Prior to joining HCCI, he worked at a number of the world’s leading communications consultancies. Joseph has significant experience with business operations, providing executive leadership and all aspects of communications.
In one of his proudest achievements, Joseph served as the national spokesman for the successful pro-gay marriage campaign in the United Kingdom throughout its duration from 2012 to 2013.