HCCI Overview

HCCI is the representative organisation for private home care providers in Ireland.

HCCI unites members who directly care for thousands of older and vulnerable people in their homes. Our members directly employ carers to provide a quality service to clients.

HCCI Easy Reference Guide

Q. How many members does HCCI represent?

HCCI currently has over 70 members and franchisees, representing an estimated 12,000 Home Carers, providing care to over 20,000 clients.

Q. What are the aims of HCCI?

To advocate for the highest standard of regulated home care service to be made available to all on a statutory basis enabling the elderly, or people with disabilities, to remain independent within their homes and communities.

Q. What is the criteria for membership of HCCI?

We only admit to membership companies who Garda vet, train, insure, manage and supervise their Home Carers. In other words, companies that provide an end to end managed care service, ensuring the highest standard of care for the client.

Q. How are HCCI members different to the ‘agencies’ referred to in the media?

The term ‘Agency’, as used by the media, is a catch-all phrase which covers every kind of concern operating in home care. Agency suggests a placement type service with no management of staff. HCCI members provide a managed service and the membership requirements outlined above distinguish our members from placement type services and online contracting agents.

Q. Do all members of HCCI undertake HSE contracts?

No. Some member companies provide care to private clients only. Some members provide private care and also fulfil HSE contracts, providing huge amounts of essential care where the HSE does not have the resources to do so.

Q. Do HCCI members care for their carers?

All members of HCCI support the need for training and recognition for Home Carers, and the provision of proper pay and conditions including planned schedules, travel time, and mileage. They strive at all times to provide this for their Home Carers in their private and HSE work. However, in some instances, under current and historical tender rules, this is not always achievable.

Q The Home Care industry in Ireland has been described by the media as a “€160million HSE funded industry”. Where does the money go?

The demand for home care in Ireland is rising at an extraordinary rate as the population ages at unprecedented levels. The HSE cannot cope with the demand and increasingly relies on private and Section 39 funded companies to provide huge blocks of care throughout the country.

These contracts pay somewhere between €19 and €25 euro an hour to the private companies and Section 39 organisations to provide care.

Out of this hourly rate, the company has to send out a nurse to do a clinical assessment, recruit the carer, Garda vet the carer, train the carer, induct and organise shadowing for the carer, insure the carer, and supervise the carer throughout the duration of the contract. The company has to be correctly incorporated, with a proper management and governance structure, all costs incurred before they pay the Home Carer.

The margins are very tight, currently running at about 10% at best.

Q What is HCCI suggesting to do with current challenges in the home care services?

HCCI is calling for a fair deal for the Home Care industry.

For Care Providers

  • The Department of Health to regulate the Home Care industry.
  • To urgently change HSE external care commissioning to allow providers give Home Carers the same conditions as HSE employed carers – block weekly schedule, travel costs and a living wage; and to eliminate half hour shifts and other unworkable conditions.
  • To move from an HSE directed care plan for all clients to a Client-Directed Care model, where the client and the client’s family have a voice in determining the type and timing of care required.
  • To extend the Fair Deal nursing home scheme to Home Care, giving clients the option of remaining in their own home for longer, and reducing the burden on the taxpayer.

For Home Carers

  • To ensure that all Home Carers are pre-qualified and matched to the client’s needs, Garda vetted, insured and fully supported and supervised.
  • To create a Home Carer Register in order to attract, track, train and promote Home Caring as a valued and honourable profession.
  • To offer a career path for Home Carers with continuous professional development and levels of pay reflecting training and experience.
  • To encourage the Dept of Social Protection to give special status to Home Carers, allowing them to continue to access social welfare entitlement on days where they work only one or two hours.

Mission, Vision and Values

Mission: To advocate for and represent a unified professional home care service through leadership, experience and good governance.

Vision: That the highest standard of regulated home care service is made available to citizens on a statutory basis, enabling people to retain familiarity and independent living within their homes and communities.

Values:

  • Professional
  • Trustworthy
  • Compassionate
  • Empathetic
  • Consultative

HCCI Constitution

Click below to download a copy of the HCCI constitution.

Board Members

Orlaith Carmody | Chairperson, HCCI

Bio

Orlaith Carmody is the independent Chairperson of HCCI.

She is the Managing Director of Gavin Duffy and Associates, which specialises in communications training and leadership development. She is a Certified Management Consultant, a fellow of the Irish Institute of Training and Development and a member of the Institute of Directors. She previously served on the Boards of RTE and HRM Recruit and holds an MA from DCU.

Bereneice O’Rourke | Director, HCCI

Bio

Bereneice O Rourke is the CEO of Communicare Healthcare.  

With a strong track record in operations and the delivery of large-scale projects which require complex organisational capability, she believes that the safe and efficient provision of services to every home care client is a priority.  She holds an MBA from Henley and Diplomas in Management and Business from the IMI and GMIT.

Brid Gould | Director, HCCI

Bio

Brid Gould is Managing Director at Comfort Keepers Ireland Group, a Sodexo brand.

With over 20 years experience in homecare and healthcare, and with a vast working knowledge of operational policy and healthcare governance,  Brid is passionate about the right to accessible homecare.  She believes everyone should be able to stay and live in their own communities for as long as possible, with the help and support of a managed homecare service. Brid holds a Degree in Nursing and a Diploma in Management and Leadership.

Cathal Hanratty | Director, HCCI

Bio

Cathal Hanratty is IT and Business Solutions Director of Irish Homecare.

He has more than 20 years experience in the IT sector in Ireland.  He is also Owner/Director of the Image IT Group, which specializes in managed IT services and support.  Cathal has a BSc in Information Technology from DCU and a Diploma in Electronics from DIT.

Brian Mac Goey | Director, HCCI

Bio

Brian MacGoey is the Managing Director of Bluebird Care Ireland.

Ed Murphy | Director, HCCI

Bio

Ed Murphy is the CEO of Home Instead Senior Care.

Having achieved an Advanced Diploma in Marketing Management, he worked in many sales, marketing and general management roles in Ireland, UK, Australia and the USA before becoming CEO of Snap Printing in 1992, and then bringing Home Instead into Ireland along with Michael Kearney in 2005.  A multi award-winning business, Home Instead is now the largest Home Care provider in the country.

Ed Crotty | Director, HCCI

Bio

Ed Crotty Founder & Managing Director Heritage Homecare.

Ed is the founder and Managing Director of Heritage Homecare, which provides homecare across South Dublin from its offices in Dun Laoghaire and Dundrum. Prior to this Ed held a variety of business and management positions over a twenty year period. Ed was a Director of Peamount Hospital from 2009 to 2018.

Gráinne Lynn | Administrator, HCCI

Bio

Gráinne Lynn has had a long career in planning and administration processes, to support the customer and the organisation, in both the SME and Corporate sectors. She has also worked extensively in the training industry, focusing on processes, roll-out and certification. She holds a BBS from Trinity College, Dublin.